Bridging Leadership Lessons from the Workplace and Those Experiences Shaping Today's Youth and Tomorrow's Leaders
I was working with a group of new managers the other day on the 3 Pillars of Impact. The conversation on the 3rd Pillar, Empower Others, really got traction as this young group of future leaders couldn’t fathom managers not wanting to empower their teams. In a way, their naivete made me smile as I remember those same feelings as I began my leadership journey. What seems so obvious to you can be oblivious to others or worse yet, known and ignored! I thought I would use this time to recap what we discussed and share with everyone as a gentle reminder for you as you are engaging teammates. To be aware of your engagement level with others and always finding time to take a breath, step back from the situation, and remember why you choose to be a leader. The first 3 reasons are understandable and can be corrected through education, communication and practice. They Don’t Know How Many times, this comes when people are promoted up through the ranks quickly without much time spent in training, or they are long-term contributors that are used to working alone. They feel responsible and have a track record of getting things done. They may know how to delegate tasks but are not comfortable sharing the “why” or even know what it looks like as they tend to focus on what is in front of them. They Will Lose Control There is a fear that comes with empowering others and getting out of the way. What if it goes south? What if they choose a different path than what I think we should travel? It’s my job on the line so I’m responsible. That’s not how I would do it. You are probably familiar with those thoughts and sometimes they are overpowering and it’s hard to push them aside and have confidence in others. They Don’t Trust Their Team When people have come up through the ranks and established a track record of success, it can be challenging to put the same amount of trust in others that you have in your own ability. Also, there may be perfectly good reasons that there isn’t the trust needed to empower. An inexperienced team that doesn’t have the appropriate skills (yet!) or the confidence to execute, would be a disservice to empower them to move forward without greater guidance, direction, support. Now these are a little darker reasons and ones that you wish, in today’s world, you wouldn’t have to mention, but they are just as prevalent today as when I started in the workplace over 30 years ago. They are all related and typically stem from a personal feeling of inadequacy. Jealousy Some leaders don’t want to turn over the reins in case someone else will get credit. They don’t take satisfaction in the growth of others that they were able to foster instead they feel resentment that someone else is getting glory that should have been theirs. Insecurity They lack confidence in their own ability and don’t want to make it obvious by having others step up. They want to be the “boss” and are afraid of losing that title if others show what they are capable of doing when given the opportunity. Ego They want all the focus on them. They don’t want to hand over the mic or share the spotlight. They see empowering their team as taking the attention and focus off them. It also comes into play when a person feels that they don’t need help, they can do it all. Which may be true, but the power of empowerment is the impact it has on the growth & development of others, not just on the results. A leader who is charged with the growth of an organization, and more importantly with the growth of the people, is doing a disservice to both if they don’t embrace empowerment. As I repeatedly say, Leaders Lead, and it is best modeled when Leaders can prepare their team to take the wheel on our journey, Beyond Today.
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I received this note from a mentor the other day that he found on a social media post. It really hit home for me as I have experienced this firsthand in many areas of life and from both sides. This seems to be common when a team is out of valance and the individuals become the focus and not the team. RIDING YOUR HORSE In football, they talk about the workhorse running backs that you can give the ball to, and they can grind you out the yards. They do their job. They don’t complain. They push through. The problem is when coaches keep going back to them because that is their bread and butter. Maybe because they don’t have the quality players needed to add a passing game or maybe they haven’t bothered to develop an offensive strategy as a counter because why should they fix something that isn’t broken. But it will break by overuse - either physically or mentally, and more than likely, both. In today’s workforce, it shows up in the decline of engagement scores. They don’t feel appreciated or valued, so why continue to work at that level. Coaches, just like business leaders, can panic and become reactive. “Let’s ride the horse that got us here” is a common phrase in sports, but you see it in the business world as well. They don’t want to risk failure by going with an unproven individual, even when it is in their best long-term interests to have greater options. PILING ONTO THE PLATE “Julie did a great job on her last project so let’s give her this area as well.” This is the standard response when someone is successful. They are proven. They are a known commodity, so let’s give them more - they can handle it. I’ve done it and have had it done to me. As achievers, we are excited for the opportunity to once again showcase our talents. To shine in a different situation. We like the accomplishment. We like the recognition. We like the challenge. Good leaders will also recognize when things need to come off the plate when it is getting too full. In terms of the classic full-plate description of Thanksgiving Dinner, they can anticipate the gravy overflowing the mashed potatoes and getting dangerously close to the edge of the plate and heaven help us if it touches the cranberries! But great leaders can talk to them and assess whether it’s better to take stuff off their plate or give them an additional plate to allow more room. But they also recognize that it’s hard to carry two plates through the buffet line, so they make sure you have another resource to help carry the plate or help in how things go onto the plate. Great leaders give their employees greater responsibility with the resources, development and authority necessary to maximize the probability of them being successful. GROWING YOUR ROLE PLAYERS I’ve written before about the need for great teams to be made up of people who know their role. People who may not always be the star, but they can star in their role. Communicating expectations to support staff, coworkers, and teammates is essential for clarity and alignment. Making sure the vision is understood by everyone. When you ride your star and put it on their shoulders, you are giving them additional stress and, in some ways, handcuffing them from reaching their full potential because you fail to grow the team as a whole. In sports, you can sign the best player in the world, but if you don’t surround them with the right people with complementary skills AND with the right mindset, you may put up big number, but you will fail to win the big games. It’s the same for work. How are you empowering your team and developing their skills and confidence? Where can they take the lead on projects or sub-projects where they can develop their communication, organization and follow-up skills? Do you have the critical and possibly difficult conversations with your team members on where they currently reside on the depth chart? Do they know their strengths and weaknesses and how they support or negatively impact the team’s success? Have you helped them create a development plan to enhance their strengths and negate their weaknesses? DEFINING A TEAM I was researching the definition of a team and most every definition started with mentioning individuals working together and then finished with a common goal or purpose. Pretty good and pretty accurate. I would prefer that first they would talk about the collective, a unity or entity that is made up of individual contributors working on a common goal that benefits the greater good. That way, whether you have a star or a bunch of role players, the focus is on the team and how everyone contributes in their own way. By focusing on the growth of the team and how EVERY member fits into the team, we can avoid the “performance punishment” of your high contributors or Impact Players. You can focus on helping all your people become the Person of Impact that they are meant to be. Growing as a team will ensure the individuals make an impact Beyond Today. I’ve been asked why I decided to start the #LeadersLead sessions so I thought I would share it on the blog. We are all familiar with the power that comes from attending a solid training/development session. The new ideas, the fresh perspectives, the excitement of putting them into practice. But when you get back, life happens and implementing becomes a challenge because it wasn’t a transformation, it was an event. I saw this as a way to expand the positive impact of one-on-one mentoring that is more than the group-coaching trend that has gained traction. Because it’s not about me. Leadership is not about you. It’s about the people you are impacting. This is what led me to the concept of we need to learn from each other. To have those safe, small-group discussions on a larger stage. To maximize the impact and outreach. To establish a community where people are committed to impact others by being impacted themselves. When leaders have a growth mindset, they seek out opportunities to learn and improve. When leaders have an IMPACT mindset, they are seeking opportunities to grow AND help others grow as well. Let's build this community together. Our first session will be on July 26th at 12pm CST. The first topic will be Employee Engagement. You can register by clicking HERE. I scheduled this for 30 minutes because while it may not be enough time to have an in-depth discussion on the topic, we are all busy and it should be enough to stir the drink, to turn the soil, and start the growth process. For those that have more time, we can keep the discussion going. NOT EVERYONE HAS A MENTOR The reality is that not every leader has a mentor. Official or unofficial that they are comfortable going to and have some tough conversations. While I highly suggested having a mentor or a coach to help you on your leadership journey, it can be costly to pay for the services and some companies frown on the approach. This won’t take the place of a quality mentor/coach, but there are some benefits as well due to variety of perspectives and experiences that you will hear. IT’S A SAFE PLACE Some people are not comfortable discussing certain situations with coworkers. It could get back to others who might be the focus of the issue. Coworkers may think that you are not capable and lack the leadership necessary for the position if you ask for assistance. Maybe politics are practiced, and you are afraid of retribution or a hit on your reputation. Here, it’s a virtual environment where you can choose to share or simply listen and gather ideas. You can grab the mic, type in the chat or just participate in the polls. NOT EVERY LEADER IS AN EXTROVERT It doesn’t matter if you do personality tests like Myers Briggs or DISC, or you move into the behavior and communication styles like Social Style™, being a leader isn’t about being an extrovert or an introvert. Some leaders are more comfortable holding the mic while others just want to listen. That’s okay. The hope is that as trust and respect grows in this environment, people will be open to being vulnerable and transparent. When they are ready, we can hand them the mic and they can share their stories and experiences. EXPAND YOUR NETWORK You will meet, hear, and observe other leaders who are committed to a growth mindset. They recognize and accept that they don’t know everything. You have a community where you can find people that you could connect with outside of #LeadersLead to get advice, share experiences, and create benchmarking opportunities. I’M SELFISH Sometimes, it’s okay to be selfish. This is a way that I can continue to grow for all the same reasons I have written here. Remember, it’s about Leaders Growing Together. We learn from each other's success AND failures. We gain perspectives that may be different from our own and expand our understanding of different situations. FACTORIAL > ADDITION This is really the best representation of the power of #LeadersLead. It’s not about the sum of the knowledge of the participating leaders. I hate to pull out the Buzzword Bingo, but the “synergy” created by having everyone participate really has the potential for exponential IMPACT. During regular one-on-one type of coaching sessions, you have two people that are directly impacted, and multiple other people can feel the ripple effect. But in this setting, it’s a bigger conversation where everybody is taking away something different. Everyone is applying what is said to their similar but unique situation. That is why I call this Factorial IMPACT. The impact on every person is multiplied by that person’s ability to impact others. So, there it is, 6 reason on why I started #LeadersLead, which hopefully are reasons that resonates with you. We would love to have you take 30 minutes out of your day to spend some time with us. Share, listen, and grow with us. To make an IMPACT in your life and the life of others. Because leaders just don’t lead today, they lead Beyond Today. As you know, the 3 Pillars of Impact and how they are critical to building a culture of success, is the cornerstone of my blog. As part of the concept, I have written about the importance of moving to I WILL versus I WANT to establish the discipline needed to move forward. We can highlight the importance of moving from emotions to actions by digging a little deeper in those areas where these gaps are all too common:
Facing Your Own Demons When I catch a look at myself in the mirror or late at night, when everyone else has gone to bed, and I reach into the fridge and grab that late night snack, I get overwhelmed with emotions. I am moved to tears as my frustration turns to anger and then gives way to disappointment in my decisions and the results of those decisions. I say to myself that I will change tomorrow. I commit to Being Better Tomorrow instead of Being Better Today. I feel better by letting my emotions come out, but that is short lived because emotions are not actions. Emotions are feelings, they are wants, but I still lack the WILL to change my actions. Whether at work or in your personal life, your vision and outcome need to be clear. Action plans that can walk you down a path towards your goal is essential for you to recognize progress and value. Finally, we are not meant to travel life’s journeys alone. Find someone who can help you be accountable, supportive, and inspirational on your journey. The Emotional World of Sports I’ve spent a lifetime playing, coaching, and watching sports. What I have found myself doing more recently is observing leadership being displayed during competition. I watch and listen to coaches and players. How they react when there is success and more importantly when there is adversity. Coaches will get angry when a player allows a defender to score or when they give up an offensive rebound. The coach visibly shows frustration and complains to the bench, screams at the player on the court, or throws his hands up, exasperated. As if somehow, the player decided to make a mistake on purpose. Again, these are just emotions. Change comes from Action. The response in practice is to use drills to create habits. To teach and educate through the power of video by highlighting where there is a problem, reinforcing when you see something good, why it should matter, and the action necessary to correct the problem. Everyone has emotions. Not everyone has the discipline to do something about the problem. That is what separates out the leaders. Emotions in the Workplace Managers and supervisors seem to live an episode of Groundhog Day where they are stuck to repeat their day until they get it right. Delegating actions to only have the employees not meet the deadline, not meet the objective, or not meet the standards. They get frustrated, just like a sports coach, when they see employees failing to execute and meet expectations. They complain about the new generation of employees. The frustration causes the managers to take over or micromanage claiming, “if you want something done right, you have to do it yourself.” They feel stress and may become concerned about the security of their own job. They may lash out in a way counter to their personality or make the phone call to HR. None of these actions are moving anyone closer to addressing the issue, because once again, they are focused on the emotions and not the actions that created the challenge. The training to build habits. The communication necessary to build clarity and define expectations. Reinforcing behaviors and actions that move the employee and the company forward. Moving to Action Take the time to go back and review the 3 Pillars of Impact. Find ways to begin to put them into action - with yourself, with your team, at work. These 3 Pillars are about taking action with those around you to make sure there is clarity and alignment. To not only establish a Shared Vision but to align on the steps to reach the goals of the vision. You can’t wait for HR to roll out a new training program or for the formal review to assess and improve their performance. YOU, as the leader, need to take action to set the expectations and ensure that those on the bus are equipped to travel the journey with you. Responding to your emotions can give you temporary comfort or maybe it's a distraction to where you have dropped the ball. Ultimately, it keeps you in the realm of WANT versus taking action and moving to the land of WILL. It is not the emotions but the actions that will move you to where you want to be Beyond Today. In honor of Father’s Day, I decided to share a few nuggets of wisdom that I learned from my own dad. I have been compiling this list for a while and it was a challenge to pick the ones I wanted to share and also to refine and categorize them in a way that would connect with a broader audience. Some of these will probably bring out your own memories of your dad and his sayings so please share. It’s the sharing of memories that not only carries on the impact of others but helps build future stories for the next generation. My dad was my hero. He is the person I have respected most in my life and there isn’t a day that goes by that I don’t think of him and share with him my own adventures. He’s the standard by which I measure myself and the port I search for in stormy weather. If it’s Worth Doing, it’s Worth Doing Right Don’t do something halfway around my dad or you were going to hear this… on repeat! Ironically, that wasn’t the view of my mom which led to some interesting dynamics throughout their life together. Whether it was cleaning, building or practicing sports, he wanted to make sure you were committed. He believed in working smarter rather than harder, but also didn’t believe in taking shortcuts just to save time. Ultimately, if something deserved to occupy your time, then it had value and you needed to treat it with respect.
You Can Do and Be Anything You Want Don’t let people's view limit you as they do not control your potential. The long talks we had through my childhood were always about people who succeeded and achieved in life. My dad was an avid reader of Time, US News, Scientific American, Sports Illustrated and many others and would always share the stories of those who overcome life's challenges. He stressed to me that being an athlete and being intelligent are not mutually exclusive. He would reference Bill Bradly, from Crystal City, Mo. Whose journey took him to Princeton, to the Final Four, to the Olympics, to a Rhodes Scholar, to the Knicks, to the U.S. Senate. He would say, that could be you. And I believed him. Dad grew up during the depression, hitchhiked the country after WWII, and settled down in Alaska raising a family and starting multiple businesses to provide for his family. He started youth sports programs, served on school boards and hosted politicians. He was a person of impact.
It’s Okay to Be Silly I never remember my dad wearing tennis shoes. My early memories were of my dad always being dressed up. Wearing wingtip shoes even when on vacation. As we got older and we moved to Missouri, it changed to jeans and wearing ball caps. But his ability to find ways to have fun in life never changed. The corny jokes and comments that are now celebrated as “Dad Jokes” were just my dad. Ordering a “Dr. Salt” because all of us and the grandkids were ordering Dr. Pepper. He and I would follow each other around the house walking in some goofy fashion like we belonged on Benny Hill or Carol Burnette show just to hear my mom cackle. Normally, kids would grow out of this, but somehow, I enjoyed this routine with him until he could no longer remember what to do.
“All I want to see is elbows and a$$holes” This is a saying that he learned from his days in the Merchant Marines in reference to sweeping/mopping the deck. He loved to bring it out when we were sweeping driveways, repairing the flat roofs, prepping the motel pool for summer, or shoveling the crap in the barn. While it was infuriating to hear him repeat it over and over with the smugness of a person who had heard it a hundred times himself, it obviously stuck with me and something I have repeated to my own kids, but not nearly as often because my hands start to blister by simply uttering the words! It wasn’t just the words. It was the lessons that he demonstrated about the importance of committing to your work - even when the job sucked - because it was the job you were hired to do.
Let’s Walk the Fence Line On the surface, it was all about work and making sure that everything was up to par. Originally, it was walking around the resort/motel we owned at the Lake of the Ozarks. Later, after we bought a farm, it was literally walking the fence line to make sure it was still strong and repair where it wasn’t. But it was so much more than that. It was getting outside and stretching your legs. But the real purpose was to stretch your mind. That is when we would dream and talk about what could be and craft a future state that would bring out that mischievous twinkle in his eyes. I miss those moments.
Take Time to Enjoy Some Ice Cream “Ready when you are…” As the older kids left home and it was just me and my parents, this was the phrase you would hear every evening as we were hanging out in the kitchen or living room watching some T.V. It was the signal that Dad was ready for some ice cream. We didn’t have little dessert bowls. Mom scooped it into cereal bowls. Lots of scoops! Sometimes she would bring out the 14 various toppings so you could create the sundae of your dreams, but most nights it was simply chocolate syrup.
The connection to the past is important because it helped shape who you are and how you impact others. But you can’t only cling to the memories for the real value is how you use build upon those experiences to create memories for others. To expand your IMPACT so that your legacy is the foundation upon which other legacies will be built. When your time draws near, you will be able to reflect, smile and enjoy that breath as you state, “ready when you are” and you move Beyond Today. It is always amazing to me how an elephant can be hanging out in a room, and nobody will say a word. I mean, it could be a pink and black spotted elephant on a ball, wearing a tutu and people will try to ignore it even when it leaves a path of destruction in the office. Not a peep. Well, I’ve never been one that doesn’t point out the elephant and I am sure my past coworkers could attest to the fact that I would speak up and get the topic on the table. Is the emperor wearing clothes? Heck no! He’s naked as a jaybird! Dude! Cover up! When You Become the Elephant So, what happens when you become that elephant in the room? I have pondered this during my self-reflection periods and have wondered if in my past career I had become the issue that people didn’t want to address. I am still struggling to come to grips with this today and I have narrowed it down to 3 possibilities:
Regardless of how it came to be, the reality was that I failed to recognize that I had become associated with the issue and not in a constructive way. Emotional Bank Account A big mistake I made in my career was to assume that investments I made into the Emotional Bank Accounts of the company, would cover my withdrawals from the accounts of individuals within the company. Those people did not appreciate my candor and challenges that I put out there to Be Better Today. (LINK) Without having a connection to the past, they viewed my approach as attacks and criticism. They had not been through my 3 Pillars of Impact leadership course that I had provided and more importantly, had not experienced the lessons shared in that course, firsthand, as many of my coworkers had who had been part of the journey. They arrived AFTER the transformation and had not shed the tears or blood as had those whose bank accounts were full of deposits. I assumed that my reputation and past contributions had more value than they actually did. This is common in veteran employees who tend to remember the past victories clearly and therefore thinks everyone else will as well. Overdrawing the Bank Account For those who were not there during the transformation, the past was nothing more than stories or words that were shared in meetings or in my blog. Those are not tangible investments into their Emotional Bank Account. Their only experience was with my actions which were coming across as overdrafts. My mentor, Steve Moles, would ask me if what I was saying was helpful or harmful. From where I stood, from my past experiences, it was extremely helpful because it was the truth. If you can’t agree on an issue, how can you begin to solve the problem? In reality, it wasn’t helpful, it was harmful. I had not made my deposits with them; I was quickly overdrawn and the solution I was pushing to fix the problem was discounted… as was I. Instead of addressing the problem, putting their focus on the message and the content, they chose to focus on how it made them feel and the intent was lost in that translation. Without the prior deposits, investments in them as people, they had no history or relationship with me. When insecurities exist, more effort must be made to build those connections and relationships that cross organizational boundaries. Something I learned early in my career and taught others to embrace in my leadership sessions, but something I overlooked in my own situation. Relationships are not transferred or assigned. They have to be built and cultivated every day. There is a difference between a farmer and a gatherer. Sowing seeds and tending the garden is critical to have a harvest Beyond Today. Dear Leaders, Just a quick heads up that sometimes, what you think is a complaint, is actually the truth. It may be tough to hear this, but what we are saying, really deserves your consideration. Trust us. Yours truly, Your Employee Oftentimes, leaders will automatically discount a complaint that comes to them as whining, a disgruntled employee, or someone who doesn’t understand the big picture. But sometimes, they are pointing out stuff that you don’t see, can’t see or won’t see. Sometimes what they are complaining about is you and what you chose to do or not to do. Possibly, the lack of action is something that is impacting them in some way. At a recent leadership session, the speaker mentioned that when a person brings a complaint to you, two thirds of the time, what they bring up is not the real issue. But they are frustrated, and they grab on to anything to raise a concern. When you discount them as not being engaged, to write it off as the infection that is hitting our society, it is being lazy as a leader. The deflection, denial, or defensiveness from leaders is what is leading to the decline in engagement. According to a Gartner study, 70% of employees are disengaged, in the workplace. That is a crazy percentage! My approach in recent years when receiving feedback from others is to:
This approach makes you face up to the fact that the complaint, may be the truth and maybe you are the one with the issue. I was not always that way. My wife pointed out to me just last week that I am different now than who I was when I started in management. (Of course, her examples were not work related!) It was those experiences and failures when I didn’t listen, that helped me grow. You grow much more from your failures than from your successes. People might actually be engaged but you are not listening or seeing it. They are trying to reach out and describe the situation, looking for an avenue or a vehicle to bring it to light. What you see as a complaint, is their way of showing that they ARE engaged. When complaints start piling up and a lack of engagement rears its ugly head, you know the next step is to bring in some training. Most of the time, the training is directed at their teams and focus is on improving the individuals while the leaders sit on the sidelines and observe. As if they are outside of the problem when they are at the center of the problem and probably need to be participating in that same training. But, if the engagement issues start with you - because you don’t see, can’t see or won’t see - then all you have done is to increase the lack of engagement because they don’t see you walking the walk. I have witnessed this more times than I can count as people in charge discount the feedback of employees. They attempt to build morale with pizza parties, new posters on the wall or an internal marketing initiative. Again, it comes down to the simple truth that Leaders Lead. If you consider yourself a leader but never question your role in the declining engagement numbers, then, my friend, you are not actually a leader. Please for the sake of your employees and the future of your organizations, commit to being a leader. Remember, leadership is not about you it's about those whose well being you are entrusted with. I ask you to begin by questioning yourself, if you want to be a leader Beyond Today. With graduation season upon us, there is a collective sigh of relief resonating across the globe. High school and college graduates are claiming victory and saying “Finally, I’m never doing that again…” Silly kids. Some of the high school kids are snapped back to reality as they realize that they are transitioning to additional schooling through 2-year, 4-year or trade school routs. UGH! Other high school kids are preparing for the workforce, ready to start making bank and grateful that they are done with all those lessons and tests. Oh, get ready. College kids are either knowingly continuing their education by design or maybe fear of the unknown but enrolling for additional classes to lead to advanced degrees, or unknowingly as they enter the workforce with the misguided concept that they classroom is behind them. Buckle up! Welcome to the classroom of life! Where you never stop learning because if you do, the impact of a failing grade is a lot more serious than repeating a test or class. Instead of waxing poetically about the importance of learning and a growth mindset, I want to share 3 key takeaways for graduates based upon past articles that I have written. Take the time to continue your learning by re-reading the articles and see where they currently connect in your life.
Finals are not the end; they are the beginning. Be on the lookout for life lessons. Never stop learning. You may never again sit at a desk and take another test, but you will be tested every day. Find opportunities to learn and grow so that you can IMPACT others. 30 Lessons Over 30 Years My List of Books for 2023 If You Want to Change the World I Just Don’t Have Time to Read A Coach Getting Coached Be positive. It makes life easier and a heck of a lot more fun. Life is so much better when you seek and find the good in others and, possibly more importantly, in yourself. Looking for hate, brings it to the front. I have a code I try to live by: 1) Assume positive intentions in others & 2) Question yourself. Choose a positive mindset. Choose to be Positive 2 Tips to Refresh Your Outlook What Goes In Giving Thanks Top 5 Podcasts Surround yourself with those who make an impact. Seek out those people who want to make a positive impact in life. They say water seeks its own level, so don’t be the one bringing everyone else down. Humbly share your gifts with others and freely receive the gifts of learning and wisdom that are shared by others. Impact is a 2 Way Street When Mentoring Finds You Speaking Truth to Young Leaders Power of a Mentor Iron Sharpens Iron In the end, our journey through life may not always be in our control. so all we have is how we can influence that journey and our attitude along the way. Graduation is not the end of your learning, but only the beginning of a lifetime of learning Beyond Today. A challenge that I have faced in writing my blog as well as in my leadership development sessions is the number of times I use the word “leader” to describe a person of authority in an organization, knowing full well that they are NOT truly a leader. By definition, according to Merriam-Webster, a leader is defined as “a person who leads.” Makes sense. But in today's society, we use it synonymously to describe a Person in Charge. But we all know that being in charge doesn’t make you a leader. Simon Sinek has one of the best quotes when he says "Leadership is not about being in charge. Leadership is about taking care of those in your charge." Sometimes it feels like you are in a bad movie or an episode from The Office where you find yourself looking for the camera or you try to make eye contact with a fellow employee to make sure you are not the only person who is finding it hard to believe that this person is in charge. Just in case you are now starting to second guess your situation, or worse yet, you are a Person in Charge, and you are feeling the first pang of guilt, I have identified 5 signs to help identify if your “leader” is a Person in Charge or truly a leader. They Acquire Success Instead of Build Success You see the leaders who try to use re-organizations or leadership change to bring successful groups under their umbrella instead of taking the time and effort to build up their own team. You may have experienced being part of a successful team and just as you are feeling the excitement and reaping the rewards from the success, your world is turned upside down as new leadership or reporting structure has been introduced. You can’t help but wonder, why the change? Why are you messing with something that is working so well? Think of it this way, if you are not a great cook, but you really like food, you try to go and eat at the best restaurants. There is nothing wrong with that at all unless your entire job is to cook and make YOUR restaurant the best. This shouldn’t be confused with collectors or empire builders. Those who look to grow their span of control. They may still be a leader. What we are talking about is People in Charge who have never built a successful team and hook their success onto the backs of successful teams built by others. Then, when their lack of leadership begins to negatively impact the team, they jettison that team and acquire a new, successful team as their own. Memory Issues That leads us to the second sign, memory issues. Not the common forgetfulness that comes with age or a crowded mind, but we are talking about specific lapses of significant memory. This becomes apparent when a Person in Charge seems to forget their own track-record, decisions and ultimately the path of destruction left in their wake during their previous roles. They move into a new area and in doing so, typically acquire a successful team as descriptive previously. As a snake sheds its old skin, the Person in Charge begins to point out the flaws in the old area in an attempt to not only separate themselves from the history, but write themselves out of that history, and propel them forward as a visionary for seeing the mistakes of the past. Sadly, they somehow forgot the mistakes were theirs which shows a lack of integrity by throwing their entire team under the bus… then backing-up over them and doing it again. Lack of Relationships This doesn’t mean that the Person in Charge isn’t friendly, what I am describing is a lack of meaningful, personal relationships with those on their team as well as those they interact with from across the organization. The relationships seem to be transactional in nature. Friendly discussion about work and then that is the end. What I would describe as surface level pleasantries, but rarely opening up to be transparent and show vulnerability. I remember working with an executive who would periodically poke his head into my office and initiate some generic small talk. He might possibly ask a follow-up question but if my response was not what was expected, he would become flustered and then abruptly walk away. In my mind, I envisioned him walking down the hall to the various offices, reading, and rehearsing from small note cards, as if he was preparing for a speech or a high school debate contest. Then walk away, check it off his list, that he has successfully engaged a coworker. Defends and Protect Their Team…Regardless Wait… how can this be bad? Defending and protecting the team can be wonderful, but you need to focus on the last word - regardless. Identifying this sign can be tricky if you are reporting to this person. Because you like being protected. You feel as if they have your back. But remember the 2nd sign, you don’t want to figure it out too late. If you are on the outside, it’s a giant, flashing, neon sign that shoots fireworks. It is also complicated because good leaders support their team. But there is a difference between denial and support. A leader can acknowledge shortcomings and focus on the improvement process without having to tear their team down. However, failure to recognize and acknowledge the need for improvement will chip away at the trust and integrity that is needed to lead. When leaders trust blindly, without understanding the situation, they are not helping their team. They are fostering a toxic culture that creates silos and builds animosity between groups. Invisible Leadership The more common Person in Charge that has evolved over the last few years is the Invisible Leader. It’s not only that physically, they are not present, but they are not engaged or connected to their team. They have blind spots and see the world through their personal lens with little to no empathy for those who are working and keeping the engine running. The bottom line is that each of the previous four signs can lead to the culmination of identifying an Invisible Leader. The lack of connections, they isolate and avoid sharing themselves, fail to engage the team, and they don’t walk the walk. If that is your Person in Charge, they are not a leader, and you deserve more. I have a saying that is only two words, Leaders Lead. It really is that simple. A leader isn’t perfect. They may have epic fails. But, when they do, their team knows that they tried. Their team knows that they will work on Being Better Today than they were yesterday. A leader may not have authority and be the actual Person in Charge, but they can still lead. It is not the person in Charge, but the Leader, who will lead your team Beyond Today. In Jim Collins iconic book, Good to Great, he found the key to having a great organization or team is to get the right people on the bus. He breaks it into 3 key points:
His premise is that if you can first get the right people on the bus, then you can worry about getting them in the right seats. When you start with the right people, they will find the seats that are the best fit for them or will be willing to listen to input from others as they work together to get in the seats that are best for the experience of everyone on the trip. Many times, in life we don’t have the luxury starting out with who we want on our team. We get a promotion at work, we are born into a family, our high school team is made up from the kids in our community. In these situations, you must keep your eye out for those who have the potential to be the teammates you need and who are willing to grow into those teammates. Making sure those on your team are aware of the roles that exist, is essential to promoting alignment to that bigger purpose you are all working towards. Making them aware that a role does not limit or confine you, rather it provides clarity of what is expected and how it connects with others. Stepping Up Your Role What it also does, as pointed out by Jim Collins above, is to allow you to easily adapt to a changing environment. Over time or as quickly during the course of a game. Your team’s number one scorer may have an off night shooting the ball and it is time for you to step up and into the spotlight. When I was a young man in high school, I had one of those nights where nothing seemed to fall. It was a packed gym as the neighboring town, whose team had been struggling all season, was embracing the role of the underdog and created an atmosphere that was anticipating the upset. No matter what I did, shots were not falling, I was making mistakes, and frustration led to uncharacteristic fouls. As the team held me to 15pts below my season average, our senior point guard stepped up and answered the call. J.J. was probably our 6th leading scorer and rarely even shot the basketball, but this night he responded and changed his role to lead us to victory. Now, if I stopped there, it would be a great feel-good moment for everyone. But life isn’t always cut or dry. I was pissed. I was upset about my performance. I was not celebrating the win because I was too busy feeling sorry for myself. But J.J. maintained his role of leader. He called me out for my attitude and said, “hey, it wasn’t your night. Tonight, it was my job to carry the load, just like you have done all season. The bottom line is that WE won.” Remember, Leaders Lead. In my post on 3 Keys to an Empowered Environment I talk about the importance of owning your role. Alan Stein Jr, in his book Raise Your Game, talks about the job of a leader is to sit down with his team and explain the value of each role and how they impact the team. Stein says, “success is not about being the star, it’s about starring in your role.” When Leaders Don’t Lead When managers, leaders, and/or coaches fail to define roles with their team, it is bound to lead to conflict which can create a toxic culture and the downfall of a team. In the sports world you have witnessed owners bringing in a “hired gun” to help make a playoff run. The problem is that new player is now stepping on the toes of people who are already playing in that role and the team struggles to adapt. One addition that on paper, looks to be the magic bullet, ends up being the trigger that causes the team to implode. You also see it in the workplace where a leader is brought in from the outside instead of promoting from within or the changing of the guard as the reins are handed down to the heir. They have no clue to the culture that exists and because they are not the right person to be on the bus, they don’t bother to understand those on the bus and the seats that they occupy. When Roles are in Conflict At work, you will see employees who have a broad definition of their role, cross what are considered to be boundaries that can result in issues with other groups. The “why are you playing in my sandbox” comments start to arise. People get defensive, push back, and reinforce the walls on their silos. Some people see their role as their job and define it only as what is written in the job description. These people may not be the right people to have on the bus. They may be great to meet along the journey, but they may be best to stay on the sideline of your journey and make sure that the travel stops along the way are operating to their best ability. They are important parts of the journey, but they may not be the ones that get you to your destination. Liz Wiseman, in her book Impact Players, points out that high contributors do their jobs really well and are essential to a team. But Impact Players, they do the job that needs to be done. Those are the people you want on the bus, that will make a different, that will adapt their role. Importance of Recognition of the Roles When you get the right people in their roles, Jim Collins pointed out that you don’t have to worry about motivation, because that is inside each of them. While that is true, it doesn’t mean that you can ignore that aspect because as a leader, your actions or lack of actions can have a negative impact which can then demotivate them. Coaches need to balance their feedback and recognition to create inspiration for their team. If a coach only acknowledges the star, then he will gradually lose those who are quietly handling the less visible roles that are absolutely critical to the team’s success. The flip side is when a coach is worried about creating an ego in his star and therefore fails to recognize their contribution and instead focuses on all the other roles. The coach can allow the pendulum to swing too far and can create conflict where none should have existed. This goes beyond sports as we experience it in families where parents make focus on their child who seems to be a child prodigy. The other children can get resentful and start acting out to capture attention of any type. Vice versa, when the problem child requires all the parents focus and the kid who does what is expected is ignored. Feels overlooked and unappreciated. You see it in the workplace where so-called “leaders” will fail to recognize the declining engagement of their employees because the financial numbers are good, or the new opportunity is shiny. They fail to respect and honor the cash cow that supports the other activities, or they may ignore the opportunities for growth and cause slow death because they are too focused on the past. Ultimately Leaders Lead Back in 2022, I wrote about the challenges that can come from asking people to take on roles and making sure people understand and are aligned. In Iron Sharpens Iron, I reference a quote from the great, Tony Dungy. In his book Mentor Leader, he asked “Am I prepared to have great success and not get any credit for it?” A young man I respect who was a former collegiate athlete, is now coaching his own kids and you can tell is focused on teaching them the right way to get through life. He shares in a social media post the following” True leaders are not afraid to step aside and follow if someone can do it better!” How powerful is that?! It’s people like Stephen, who are willing to step up and step aside, when necessary, that demonstrates the importance of people understanding their roles. That is the opposite of Invisible Leadership that is so prevalent today and seeks to bring down the Impact Players that are trying to move us forward. I ask that you embrace your role. Not the role that is assigned, but the role that is needed, to move us forward, Beyond Today. |
AuthorTom Brown - a husband and a father who is simply trying to make a difference. Using my experience as a Manufacturing Executive to connect leadership from the boardroom to the hardwood to help teams grow and develop to make a difference in the lives of others. Archives
May 2024
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